Who is it for?

Team members who:

  • are in client or customer-facing roles
  • are moving into more senior roles
  • speak English as a first language
  • use English as an additional language (at least upper-intermediate level B2)

What are the benefits?

  • Improved communication with customers and clients
  • Employees equipped to move to more senior roles
  • Increased confidence in all communications

What does it include?

  • In-depth consultation with managers to establish needs
  • Language assessment of team
  • Bespoke course design based on the needs of your company and team
  • Weekly 60 to 90-minute training sessions (face-to-face  or on Zoom)
  • Post-course language report
  • Certificate of completion

What content can be covered?

  • Email writing
  • Report writing
  • Telephone communications
  • Networking skills and building relationships with customers
  • Pitching and presentation skills
  • Meetings with clients and negotiations

What do my clients say?

We are proud to employ a diverse group of employees, and frequently work with Sarah to help those who don’t speak English as a first language improve their business language skills and etiquette. Not only does this improve our service levels to our clients, it also gives our employees invaluable skills for the future, and confidence when working with UK clients.

Holly Tongue, Avocet Clearance Ltd